World Tennis Challenge - Memorial Drive

Memorial Drive, Adelaide

10 – 12 January 2017

Hopman Cup

Memorial Drive, Adelaide 10 – 12 January 2017

Event Guide

Phone:                   +61 (8) 7224 8100
Postal:                   PO Box 43, North Adelaide, South Australia 5006
Location:              War Memorial Drive, North Adelaide, South Australia 5006
Email:                    [email protected]

Box Office/tickets

To purchase tickets (subject to availability), collect tickets or for lost ticket inquiries please go to the Box Office, which is located in front of Memorial Drive Tennis Centre. Patrons collecting tickets, making inquiries, or purchasing tickets from the Box Office should plan their arrival in anticipation of queues.

Please note: it is recommended if you have selected venue/Box Office collection that you collect your tickets prior to arriving at the venue from a Ticketek agency to avoid queues at the venue/Box Office.

Entry gates

All valid ticket holders will be able to access the event via the turnstiles at the main entrance.

Corporate Suite ticket holders can access the event via the corporate entrance.

All entrances accommodate wheelchair access.

Cloakroom facilities

Cloaking facilities are not available at Memorial Drive Tennis Centre. Items prohibited at the Memorial Drive Tennis Centre cannot enter the venue. Please take time to review the list of prohibited items. This list can be found in the World Tennis Challenge Conditions of Sale and Entry. If in doubt, leave it at home.

Patrons attending the World Tennis Challenge scheduled from 12-14 January 2016 at Memorial Drive Tennis Centre are urged to leave plenty of travel time and parking time.

Play commences at 7.00 each night and with predicted sell-out crowds, and the event organizers are keen to ensure people don’t miss any of the sensational tennis action.

Car Parking

War Memorial Drive does not close for the World Tennis Challenge so although there is no dedicated wheelchair parking, patrons will be able to drop guests off right outside the event entrance.

Please note, that car parking on Pinky Flat is no longer available due to Adelaide City Council restrictions. The best place to park is at anyone of the number of car parks that are open on the other side of the river – Memorial Drive is then a short walk across the footbridge.

Pass-outs

Pass-outs will be allowed. Please ensure that you retain your valid event ticket as you will be required to scan your event ticket on exit and again on re-entry.

First Aid

First Aid will be available on site.

Toilets

Toilets are located at various positions around the World Tennis Challenge. Please note that toilets are only accessible after gates open at the World Tennis Challenge.

ATM/EFTPOS facilities

ATM and EFTPOS facilities are available onsite.

No smoking venue

The World Tennis Challenge is a non-smoking venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the turnstiles to ensure re-entry is permitted.

Bags

Bags may be subject to a random safety and security search upon entry. Please remember bags too large to fit under a seat cannot be brought to the World Tennis Challenge.

Weather

The World Tennis Challenge is an outdoor event. It is recommended that patrons bring appropriate protection from sun and rain (i.e. hats, sunscreen, raincoats and warm clothing) even if seated inside corporate facilities.

Prohibited items

For the comfort and safety of patrons and players the following items are not allowed into the Memorial Drive Tennis Centre:

Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices, audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm; video cameras and handy-cams; drink and food cans; chairs and stools; eskies and hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length; musical instruments and/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.

Note: prams and strollers are not permitted in seating areas.

Child and concession policy

The following child and concession policy applies to the World Tennis Challenge 2015 to be held at the Memorial Drive Tennis Centre in North Adelaide.

Child policy

The child policy is as follows:

•    children aged 3-15 years as at 1 January 2016 are entitled to purchase a child reserved seat ticket
•    children aged 2 and under as at 1 January 2016 are entitled to enter the events at no charge; however, they must not occupy a reserved seat.
•    persons aged 16 and over as at 1 January 2016 are classified as an adult, unless they hold valid concession identification.

Note: all persons 12 years old and younger must be accompanied and supervised by a parent or guardian at all times during the event.

Concession policy

A person must have the appropriate form of concession to purchase a concession reserved seat ticket.
They must present the relevant concession documentation at point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:
a.    Student cards: full time secondary students, full time tertiary students.
b.    Pension concession card: aged (AGE), bereavement allowance (BVA), carer (CAR), aged blind (AGE BLIND), parenting payment (single) (PPS), disability support pension (DSP), disability support blind (DSP BLIND), partner allowance (PTA), sickness allowance (SAL), special benefit (SPL), widow allowance (WDA), widow pension (WID), wife pension (WFA/WFD/WFW), new start allowance over 60 years (NSW/NMA), mature age allowance (MAA), mature age partner allowance (MPA), new start allowance (NSA), parenting payment (PPP/PPS).
c.    Veteran affairs and TPI.
d.    Healthcare card: exceptional circumstances relief (DR), sickness allowance (SA), special benefit (SL), farm help income support (FFR), new start allowance (NS), youth allowance (YA), new start mature age allowance (NMA), parenting payment (single) (PPS), low income (LI), carer allowance (CD), partner allowance (PA), mobility allowance (MO), and widow assistance (FA), family assistance (FA), child disability allowance (CDA).
e.    Personal treatment entitlement card: must be current. Please check the date carefully.

World Tennis Challenge recognises the companion card program.